Staff requiring IT peripherals must follow the process below to ensure requests are tracked, approved, and fulfilled appropriately.
🔗 Where do I submit a request for IT peripherals?
Submit your request using the following link:
https://support.abergeldie.com/hc/en-au/requests/new?ticket_form_id=10134970459279
💻 What are IT peripherals?
IT peripherals include commonly issued accessories such as:
- Mouse (standard or ergonomic)
- Keyboard (wired/wireless)
- Monitor
- Docking station
- Laptop Headset
- Adapters, cables, and other desktop accessories
📝 What details should I include in the request form?
Please provide the following:
- Specific item(s) needed
- Reason for the request (e.g., replacement, new starter, damaged equipment)
- Your location
- Required-by date (if time-sensitive)
- Any supporting documents or justification
Depending on the nature of the request, IT may ask the requester to log an incident in IFS and include the incident number in the corresponding Zendesk ticket.
✅ Is approval required?
Yes. All IT peripheral requests require approval before they will be fulfilled.
- The form will automatically route to an IT helpdesk approver
- You will be notified once your request is approved
📦 Can I collect peripherals directly from IT
No. All hardware must be requested and approved through Zendesk before collection. Unauthorized removal of IT assets is strictly prohibited.
- Regents Park – Collect approved requests from reception
- Other locations – please specify location on the request
📨 What happens after I submit the request?
- You’ll receive an email confirming your ticket has been submitted.
- The request will be reviewed and sent for approval.
- Once approved, collect the item.